Shipping policy

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

PROCESSING TIME

The order processing time might take up to 3-5 business days. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you via email. 

DELIVERIES

Domestic Orders: Once your order is shipped, the estimated delivery time is between 7 to 14 business days. Specific delivery dates are not provided nor guaranteed.

International Orders: It can take between 7-20 business days for your product to arrive, depending on where you live.

*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure your order is delivered on time, Artstry cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Artstry has no control over these charges, nor can Artstry predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.    

Lost/Stolen/Damaged Packages:

Artstry is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier. 

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.    

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@artstry.co to let us know how we are doing. We take your feedback very seriously and are always striving to improve.