SHIPPING

We strive to ship all orders as quickly as possible. Since all our artworks are made to order for originality and exclusivity, please allow 7-10 business days for processing before your order is shipped. Tracking numbers will be provided immediately after your order has been dispatched.

Art Prints

  • Order Processing: 7-10 business days
  • Shipping: 1-3 business days
  • Courier: GDEX

Handmade Paintings

Order Processing: 2-4 business weeks

Shipping: 1-3 business days

*Handmade Paintings are made to order. The average processing time is between 2-4 business weeks, depending on the complexity of the artwork. This timeframe includes for painting ary drying and framing process.

West Malaysia: Enjoy free shipping on all orders! All product prices are final with no additional or hidden charges.

East Malaysia: Orders will incur a flat shipping rate of RM12 per kg. Shipping costs will be automatically calculated during the checkout process.

Ordering & Payment

Yes! All products listed on our website are available for purchase. You can buy them immediately, and we will ship them directly to your doorstep.

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you’ve double checked if the address given is wrong, kindly notify us via email at artstry.co@gmail.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

We accept payment via any of the following payment methods:

  • Credit Cards (Visa / MasterCard / American Express)
  • FPX (Online Banking)
  • Bank Transfer
  • Atome PayLater - 3 easy payments, 0% interest

Returns

Please contact us immediately upon noticing any damage. Take photos to document the current condition of the artwork. For most cases, we are able to repair the artwork for you. ARTSTRY will cover the costs of repairs and transportation for items damaged during delivery.

*Most of the products are handcrafted, and may have slight variation in colour and measurement. These are not deemed as faulty products. For more information about returns, please visit our Return Policy page.

Absolutely! Please send us an email to artstry.co@gmail.com or WhatsApp us at 0189409688 (text only). We will be happy to assist you in any way we can. Additionally, you can also fill in your information on the 'Contact Us' Page.