Shipping

Domestic Orders (Malaysia)

Art Prints

• Order Processing: 7–10 business days
• Shipping: 1–3 business days
• Courier: GDEX

All art prints are made to order. Your order will be shipped once production, quality inspection, and packing are completed. A tracking number will be sent to your email once your order has been dispatched.

Handmade Paintings

• Painting Process: 3–7 business weeks
• Drying & Framing: 1–2 business weeks
• Shipping: 1–3 business days

Each painting is made to order and individually hand-painted. The processing times above are estimates only and may vary depending on the artwork’s complexity and production requirements.

Your order will be shipped once the painting, drying, framing, quality inspection, and packing processes are completed. A tracking number will be sent to your email once your order has been dispatched.

Please note: Processing and shipping times are estimates and may be affected by high order volumes, public holidays, or unforeseen circumstances beyond the control of ARTSTRY and the shipping carrier. We appreciate your patience and understanding.

Delivery Fees

• West Malaysia: Free! All prices are final with no additional taxes or hidden charges.
• East Malaysia: Flat rate of RM12 per kg. Shipping costs are automatically calculated at checkout.

International Orders

International orders typically take 7-20 business days to arrive, depending on your location. Shipping costs for international orders will be calculated and charged based on your country and automatically added during checkout.

Refund 

Defective Products

Please inspect your order upon receive. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

• Damaged Items: If your items are damaged upon arrival, ARTSTRY will provide a replacement.
• Replacement: We will send you a replacement at no charge, available for one-time only.
• Refunds will be issued only for defective items only, and the amount will depend on the condition of the item. You may choose to receive your refund as store credit or via bank transfer to your account.

 Please note that pictures are for illustration purposes only. Most of our products are handcrafted and may have slight variations in color, design, and measurements, which are not considered defects.

All art pieces sold are non-refundable, as each piece is handmade and unique.

To proceed with your claim, please email us at hello@artstry.co or contact us via Facebook or Instagram or WhatsApp with your order confirmation and a photo of the defective product. We will respond as soon as possible.

Lost/Stolen Packages:

Artstry is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Notice Regarding Claims and Returns

Kindly note that all claims will be addressed at the discretion of ARTSTRY. We reserve the right to decline or substitute any customer claims if we determine that returns are excessive, suggesting possible manipulation or misuse of our policy. We appreciate your understanding.

Duties & Taxes

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country.

These fees are the sole responsibility of the recipient. Artstry has no control over these charges, nor can Artstry predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.