FAQS
I Just Placed an Order, When Will It Ship?
We strive to ship all orders as quickly as possible. Since all our artworks are made to order for originality and exclusivity, please allow 7-10 business days for processing before your order is shipped. Tracking numbers will be provided immediately after your order has been dispatched.
How Long Does Shipping Take?
- Order Processing: 7-10 business days
- Shipping: 1-3 business days
- Courier: GDEX
All orders within Malaysia typically arrive at your doorstep within 7-12 working days. We ensure that every order is carefully hand-packed, and you will receive accurate updates throughout the process.
Please note that shipping times may vary due to factors such as public holidays or unforeseen circumstances, which are beyond the control of Artstry and the shipping carrier. Generally, your order will arrive within the estimated timeframes mentioned above.
How Much Is The Shipping Cost?
West Malaysia: Enjoy free shipping on all orders! All product prices are final with no additional or hidden charges.
East Malaysia: Orders will incur a flat shipping rate of RM12 per kg. Shipping costs will be automatically calculated during the checkout process.
Are All The Products Available To Purchase?
Yes! All products listed on our website are available for purchase. You can buy them immediately, and we will ship them directly to your doorstep.
What Kind Of Payment Method Do You Offer?
We accept payment via any of the following payment methods:
- Credit Cards (Visa / MasterCard / American Express)
- FPX (Online Banking)
- Bank Transfer
- Atome PayLater - 3 easy payments, 0% interest
What Happens If I Received Damaged Or Faulty Products Upon Receiving?
We offer a refund or replacement guarantee so you can shop worry-free from us. The replacement is one time only, we will also cover all the expenses for replacement. For refund, the amount of refund will be made based on the condition and situation of the defective item.
Most of the products are handcrafted, and may have slight variation in colour and measurement. These are not deemed as faulty products.
To proceed your claim, please email us at artstry.co@gmail.com or contact us via Facebook or Instagram with your order confirmation and a photo of that defective product. We will get back to you as soon as we can.
I Have Entered An Incorrect Address What Do I Do Now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you’ve double checked if the address given is wrong, kindly notify us via email at artstry.co@gmail.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I Have A Question That Wasn't Answered, Can You Please Help?
Absolutely! Please send us an email to artstry.co@gmail.com or WhatsApp us at 0189409688 (text only). We will be happy to assist you in any way we can. Additionally, you can also fill in your information on the 'Contact Us' Page.